Policy

Return
Please contact us within 7 days after your purchase.
To be eligible for a return, your item must be unused the same condition that you received it. It must also be in the original packaging.

Once we accepted your returns then please courier (or Tracked) back the goods with your cost to our address. We will refund the courier cost after arrival.

Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@otherwayside.co.nz and send your item to our address. Otherwayside: 1468 Hamurana Road, Mourea Rotorua 3074
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds (Breakage + Faulty)
WE DO NOT Refund for Change of minds. Sorry!! So please choose your Items Carefully!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.